Delivery & Returns

Delivery & Shipping  We aim to have all orders delivered as quickly as possible within New Zealand

(1) 1-2 Days   EXPRESS Delivery. If order is received no later than 12pm Monday – Friday, delivery of your order can be couriered overnight for next day metropolitan delivery.  Note subject to stock availability, Courier’s delivery to non metro channels (Rural/Country) may affect express delivery times.   
 

(3)  International Orders: Synergy Hair can ship orders internationally subject to product type and nature eg. We cannot air courier ‘Hairspray Aerosols’. Please email orders@synergyhair.co.nz with your request & order. Freight costs per standard items is NZ$20.00 – 30.00. Delivery approx 7-14 days with no track and trace. If you wish to have a track and trace number an additional charge will occur.

General – Orders are dispatched Monday – Friday Excludes NZ Public Holidays. Orders can be ‘Tracked’ via the Courier Ticket Number. Aerosols eg hairspray (Classified Dangerous Goods) may have a slower delivery date. All courier deliveries do not require a signature on delivery.


Wrong Product

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.

To receive a replacement, we will arrange for the product to be returned in the same condition you received it and within 14 days from the day on which you received the item. We will honour all purchases within the Consumer Guarantees Act

We are unable to accept returns or issue refunds if you simply changed your mind or the item isn’t what you expected to be.

Damaged Product

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. The packaging of Salon Only Hair Products & Equipment is conducted with the utmost care – Once recieved your order, it is important to ensure the package is received correctly?

If you believe that the item is faulty, please contact us immediately orders@synergyhair.co.nz. You will need to tell us exactly what the fault is, and as soon as possible after discovering the fault. We will work closely with you to ensure your satisfaction is met.