Store Help

       Synergy Hair - Trusted            
                        

ESSENTAIL TO LIFE – GREAT HAIR                                    

Setting up a New Account (First Time User)
The first time you shop with us you will be required to set up an account, which will store your contact information, and also your login and password. The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or identity.
The next time you buy something from us, your details will be filled in automatically once you have logged in.  Your username will be your email address, and you will need to remember your password. If you have forgotten your password, you can retrieve it by entering your email address.  Your password will be emailed to the email address you used when you first set your account up.
We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. All information collected through this website is collected and stored in accordance with the Privacy Act 1993.
The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning:
E-mail address: orders@synergyhair.co.nz

Phone: 03 3542551


You’re Account Details
At the right top of the home page is a "Sign In" button.  Once you have registered your New Account, you can access your account details, to make purchases and change these, if need be, by clicking on "my Account" button.  You also have the ability to pull up recent and past purchases with us. If you have forgotten your password, you can retrieve it by entering “your email address here”. Your password will be emailed to the email address you used when you first set your account up.
Synergy takes appropriate security steps and measures to protect your privacy against any unauthorised access, alteration and disclosure.


How do I Select & Buy My Products
Once you have gone through all of our fantastic brands and found an item or items you would like to purchase, simply click “Add to Cart” button, this will add the item to your order. You will also have the ability to change the quantity to multiple of the same item if desired. Use the same method to select all other items you wish to purchase. At the top of the page there will be an icon of a trolley which will have the total number of items you wish to purchase currently, you may click on that icon to view the summarised list. You may change quantities of each individual item, add or delete as well.

Making Your Purchase & Checking Out.                                                                                                                     
Once you are happy with your order, you can click on the 'continue' button on the cart page, or by clicking on the 'Checkout' button at the top.  You will then be required to login, (If not already logged in) or fill out your details if you are a new user. Keep clicking on “next” to take you through the process to finalize your order and continue to payment options. We will send you an email once your order has been dispatched with a track and trace number.  


Delivery & Shipping  We aim to have all orders delivered as quickly as possible within New Zealand
(1) 1-2 Days   EXPRESS Delivery. If order is received no later than 12pm Monday – Friday, delivery of your order can be couriered overnight for next day metropolitan delivery.  Note subject to stock availability, Courier’s delivery to non metro channels (Rural/Country) may affect express delivery times.  
 

(3)  International Orders: Synergy Hair can ship orders internationally subject to product type and nature eg. We cannot air courier ‘Hairspray Aerosols’. Please email orders@synergyhair.co.nz with your request & order. Freight costs per standard items is NZ$20.00 – 30.00. Delivery approx 7-14 days with no track and trace. If you wish to have a track and trace number an additional charge will occur.

General – Orders are dispatched Monday – Friday Excludes NZ Public Holidays. Orders can be ‘Tracked’ via the Courier Ticket Number. Aerosols eg hairspray (Classified Dangerous Goods) may have a slower delivery date. All courier deliveries do not require a signature on delivery.