Delivery, Returns & Warranty
Orders are dispatched Monday–Friday (excluding New Zealand public holidays). Orders can be tracked via the courier ticket number. Aerosols e.g. hairspray are classified as dangerous goods and may have a slower delivery date. All courier deliveries will require a signature on delivery.
Delivery options
New Zealand shipping
If an order is received no later than 8:00am Monday–Friday, delivery of the order can be couriered overnight for next day metropolitan delivery (subject to stock availability). Delivery to rural addresses is 1 – 2 days. We offer free shipping for orders $80+. Orders under $80 will incur a $7.95 express shipping fee. All delivery times are subject to couriers and all orders require a signature on delivery.
If you wish to give the courier authority to deliver without a signature you may specify this in your order notes. Synergy Hair and our courier representative will not be liable for any loss or damage to a parcel left in accordance with the instructions provided. Our courier representative may at their sole discretion refuse to leave the parcel at the specified location for any reason.
New Zealand CLick & Collect
Click & Collect is not available in the following salons: Bayfair, Queensgate, Manukau.
We do not offer a formal Click & Collect service but we can try to accommodate requests where possible. If you would like to arrange a Click & Collect, please email [email protected] as soon as you have placed your order. Please provide us with your order number, your preferred salon(s) for collection and preferred collection timeframe and we will get back to you as soon as possible.
We cannot guarantee your request will be accepted due to stock variances in salons. On the occasion it is not accepted, your order will be dispatched from our online dispatch facility. On the occasion it is accepted, you will receive instructions via email as to how you can collect your item(s). If your request is received after your order has been packed, we will not be able to accommodate your request.
Australian shipping
If you would like your order to be shipped to Australia, please visit our dedicated AU online store to place your order: www.synergyhair.com.au
Wrong Product
We apologise if you have received the wrong item. This is not common and we want to resolve this as quickly as possible for you.
If you have received the wrong product, please contact us immediately [email protected]; so we can arrange an exchange. Please provide your order number and a photo of the incorrect product.
To receive a replacement, we will arrange for the product to be returned in the same condition you received it and within 14 days from the day on which you received the item. We will honor all purchases within the Consumer Guarantees Act
Damaged Product
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. The packaging of salon-only hair products & equipment is conducted with the utmost care.
If you believe that the item is damaged or faulty, please contact us immediately [email protected]; so we can arrange a product exchange or refund. Please provide your order number and either a photo or video of the damaged/faulty product.
Stolen Product
We use a signature-required service for all orders we dispatch.
Synergy Hair takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
Change of Mind
We are unable to accept returns or issue refunds if you simply changed your mind or the item isn’t what you expected to be.
Home Hairdressing, Bleaching and Colouring Products
WARNING: Any Home Hairdressing, Bleaching or Colouring products are purchased at your own discretion and risk. We recommend that you follow the manufacturer’s instructions for the products. We take no responsibility for the results of any home hairdressing, bleaching or colouring products that you use on your hair or anyone else’s. We are unable to facilitate a return or exchange for this item unless it is deemed faulty.
Warranties
Ghd Warranty
We recommend registering your Ghd when you purchase it. You can do so here: www.ghdhair.com/nz/help/product-registration
In the unlikely event that your Ghd develops a fault, kindly refer to this page for guidance on initiating a warranty claim: www.ghdhair.com/nz/pages/returns
Cloud Nine Warranty
All Cloud Nine styling tools come with a 1 year warranty. You can extend your warranty by registering your product here within 14 days of purchase: www.cloudninehair.com.au/pages/product-registration. In the unlikely event that your Cloud Nine develops a fault, please complete the warranty claim form on this page: www.cloudninehair.com.au/pages/returns-form
Dyson Warranty
To activate your 2 year warranty with Dyson, you need to register your product here: www.dyson.co.nz/support/support-home/register-your-machine. In the unlikely event that your Dyson develops a fault, you can either email the Dyson Customer Care NZ Team [email protected] or call 0800 397 667 to initiate your warranty claim.
Please note: Dyson tools are excluded from all discounted promotions unless stated otherwise.
If you are having trouble with any warranty claims, feel free to email [email protected] and we can assist you.
