Orders are dispatched Monday–Friday (excluding New Zealand public holidays). Orders can be tracked via the courier ticket number. Aerosols e.g. hairspray are classified as dangerous good and may have a slower delivery date. All courier deliveries do not require a signature on delivery.
If an order is received no later than 12pm Monday–Friday, delivery of the order can be couriered overnight for next day metropolitan delivery (subject to stock availability). Courier’s delivery to non-metro channels (rural addresses) may affect express delivery times.
Synergy Hair can ship orders internationally subject to product type and nature (we cannot air courier any aerosols). Please email firstname.lastname@example.org with your request & order. Freight costs per standard items are NZ$20.00–$30.00. Delivery approx 7-14 days with no track and trace. If you wish to have a track and trace number an additional charge will occur.
We apologise if you have received the wrong item. This is not common and we want to resolve this as quickly as possible for you.
To receive a replacement, we will arrange for the product to be returned in the same condition you received it and within 14 days from the day on which you received the item. We will honour all purchases within the Consumer Guarantees Act
We are unable to accept returns or issue refunds if you simply changed your mind or the item isn’t what you expected to be.
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. The packaging of salon-only hair products & equipment is conducted with the utmost care.
If you believe that the item is faulty, please contact us immediately email@example.com so we can arrange a product exchange or refund.