Shipping Timeframes

Orders are dispatched Monday to Friday (excluding Public Holidays) within 1-2 business days.

We use an overnight signature-required service with NZ Post for all deliveries.

Please be aware:

• While most parcels arrive overnight, delivery times are subject to NZ Post and may extend up to 3 business days during peak periods.
• Aerosols (e.g. hairspray) are classed as dangerous goods and may have a slower delivery date.
• Dispatch times may be delayed during high-volume sales periods.

 

Shipping Fees

• FREE for orders over $80
• $7.95 for orders under $80

 

Tracking

We will email you a tracking link when your order has been dispatched so you can track your parcel, redirect it to a different address, or click the Leave My Parcel button for contactless delivery.

 

Authority to Leave (ATL)

We use a signature-required courier service for all deliveries.

If you have set up Ongoing Leave Authority with NZ Post, your parcel will be left in your chosen safe place without a signature.

If you haven’t, but want contactless delivery, click the tracking link and select Leave My Parcel.

You can also write “Authority to Leave” in your order notes, and we’ll pass it on to the courier.

Synergy Hair is not liable for any loss or damage to a parcel left in accordance with the instructions provided. Our courier representative may at their sole discretion refuse to leave the parcel at the specified location for any reason.

 

Click & Collect

We do not offer a formal Click & Collect service but we can try to accommodate requests where possible.

If you would like to arrange a Click & Collect, please email [email protected] as soon as you have placed your order with these details:

• Order number
• Preferred salon(s)
• Collection timeframe

We’ll get back to you as soon as possible during business hours (Monday to Friday).

If your request is accepted, we will be in touch via email with collection instructions. If your preferred salon(s) are out of stock of this product, or your request is received after your order has been packed, your order will be shipped from our online dispatch facility. Either way, you’ll hear from us with next steps.

Click & Collect is not available from Queensgate or Manukau.

 

Shipping to Australia

If you would like your order to be shipped to Australia, please visit our dedicated Australian online store to place your order: www.synergyhair.com.au

We cannot ship dangerous goods (e.g. hairspray or bleach) to Australia.

 

Order Cancellations 

We’re happy to accommodate only if the order has not been dispatched by the time the cancellation request has been processed. If payment has already been made, we will refund the amount charged by the method in which it was originally paid.

 

Product Exchanges

We can facilitate an exchange if we receive your unwanted item back to us unopened, unused, and in the original packaging within 14 days of purchase.

We do not accept exchanges for any electrical items, hair accessories, hair colouring products, personal-use beauty tools (such as eyelash curlers, tweezers), or skincare products.

Our customer service team will need to approve the exchange before you return an item to us. You will be responsible for the cost to return the goods.

We do not issue refunds for change of mind or for products purchased by mistake.

 

Incorrect, Damaged or Faulty Product

We apologise if you have received the wrong item, your item is faulty, or was damaged in transit. 

Please contact us immediately [email protected]; so we can arrange an exchange or replacement. Please provide:

• Your order number
• A photo of the product & packing slip

If the item is faulty you may choose to either replace the item or receive a refund. We may be required to liaise with our supplier or courier company before the claim can be resolved. This may be subject to a time frame.

 

Stolen Product

We use a signature-required service for all orders we dispatch. Synergy Hair takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

 

Change of Mind

We are unable to accept returns or issue refunds if you have changed your mind or the item isn’t what you expected to be.

 

Home Hairdressing, Bleaching and Colouring Products

WARNING: Any Home Hairdressing, Bleaching or Colouring products are purchased at your own discretion and risk. We recommend that you follow the manufacturer’s instructions for the products. We take no responsibility for the results of any home hairdressing, bleaching or colouring products that you use on your hair or anyone else’s. We are unable to facilitate a return or exchange for this item unless it is deemed faulty.

 

Warranties

Ghd Warranty

We recommend registering your Ghd when you purchase it. You can do so here: www.ghdhair.com/nz/help/product-registration
In the unlikely event that your Ghd develops a fault, kindly refer to this page for guidance on initiating a warranty claim: www.ghdhair.com/nz/pages/returns

Cloud Nine Warranty

All Cloud Nine styling tools come with a 1 year warranty. You can extend your warranty by registering your product here within 14 days of purchase: www.cloudninehair.com.au/pages/product-registration. In the unlikely event that your Cloud Nine develops a fault, please complete the warranty claim form on this page: www.cloudninehair.com.au/pages/returns-form

Dyson Warranty

To activate your 2 year warranty with Dyson, you need to register your product here: www.dyson.co.nz/support/support-home/register-your-machine. In the unlikely event that your Dyson develops a fault, you can either email the Dyson Customer Care NZ Team [email protected] or call 0800 397 667 to initiate your warranty claim.

Please note: Dyson tools are excluded from all discounted promotions unless stated otherwise.

 

If you are having trouble with any warranty claims, feel free to email [email protected] and we can assist you.