1. Entry into this promotion is deemed acceptance of these Terms and Conditions.
2. Entry is open to New Zealand residents aged 18 years or over.
3. How to Enter: To enter, an eligible participant must purchase any Muk Hair product(s), either online or at one of Synergy Hair's store locations during the promotional period.
o In-store purchases: Customers who purchase eligible product(s) in-store during the promotional period will be eligible to scan a QR code linking to the entry form. Participants must complete and submit the form to receive one (1) entry into the draw.
o Online purchases: Customers who purchase eligible product(s) online during the promotional period will automatically receive one (1) entry into the draw.
Limit of one (1) entry per transaction.
4. Only products purchased by the entrant during the promotional period are eligible for entry. Complimentary Muk Hair products received as part of a gift with purchase promotion, giveaway, competition, product donation or any other non-purchased transaction do not qualify as an eligible purchase and will not receive an entry into the prize draw.
5. The promotion commences at 12:00am NZST on 1 July 2026 and closes at 11:59pm NZST on 31 July 2026. Entries received after this time will not be eligible.
6. Participation in the promotion is limited to one (1) entry per transaction. Any duplicate entries will be removed prior to the prize draw.
7. Employees of Synergy Hair and their immediate families are not eligible to enter. Synergy Hair reserves the right to verify the validity of entries and entrants.
8. Participants are required to provide their email address when completing the online entry form. By entering, participants agree to receive marketing communications and email newsletters from Synergy Hair. Participants may unsubscribe at any time by clicking the unsubscribe link included in these communications.
9. One (1) winner will be randomly drawn on 3 August 2026. The winner will be contacted directly via email and may also be announced on the @synergyhairnz Instagram account and Synergy Hair NZ Facebook page. If the winner does not respond within five (5) business days of being notified, Synergy Hair reserves the right to redraw the prize.
10. The winner must provide valid proof of identification to confirm their eligibility. The winner will also be required to visit their nearest Synergy Hair store for a photo or provide a photo of themselves for promotional purposes. This image may be used by Synergy Hair across social media, website and email marketing channels to announce or promote the giveaway.
11. The first valid entry drawn will win a travel getaway for the winner and one (1) guest with a total prize value of up to $1,500 NZD, consisting of:
• Up to $750 NZD towards return economy airfares for the winner and one (1) guest, departing from Auckland, Wellington or Christchurch only; and
• Up to $750 NZD towards accommodation for the winner and one (1) guest for a maximum of two (2) nights.
12. All travel bookings will be arranged using House of Travel credit supplied by Synergy Hair. The winner will be connected with a House of Travel agent to arrange their flights and accommodation.
13. If the winner chooses flights and/or accommodation that exceed the allocated prize value, they may pay the additional amount directly to House of Travel.
14. The prize must be redeemed within three (3) months of the winner announcement date. All travel must depart on or before 3 November 2026.
15. If the total value of the selected flights and accommodation is less than the maximum prize value of $1,500 NZD, any remaining balance will be forfeited and cannot be redeemed for cash, credit or any other benefit.
16. The winner and their guest are responsible for all expenses not expressly included in the prize, including but not limited to airport transfers, meals, travel insurance, spending money, activities, additional accommodation nights, baggage fees and any other incidental costs associated with the trip.
17. Booking appointments and travel arrangements through House of Travel are subject to availability. During peak periods there may be delays in arranging consultations or securing preferred travel dates.
18. Travel dates, flights and accommodation are subject to availability at the time of booking. Requested dates may not be available and alternative travel dates or accommodation options may be required.
19. The winner's guest must travel on the same itinerary as the winner. The winner is responsible for ensuring their guest is able to travel and complies with any applicable travel provider requirements.
20. Once travel arrangements have been booked and confirmed, any changes requested by the winner may incur additional costs, which will be the responsibility of the winner.
21. The prize is not transferable, exchangeable or redeemable for cash.
22. If the winner is unable to accept the prize for any reason, Synergy Hair reserves the right to redraw the prize.
23. Synergy Hair accepts no responsibility for any variation in the prize value.
24. Synergy Hair reserves the right to substitute the prize, or any component of the prize, with a prize of equal or greater value if circumstances require.
25. Synergy Hair accepts no responsibility for any technical difficulties, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communications failures, theft, destruction, unauthorised access to entries or any other issue that may affect participation in the promotion.
26. Synergy Hair accepts no responsibility for flight delays, cancellations, accommodation issues, travel disruptions, injuries, losses, damages or expenses incurred by the winner or their guest in connection with the prize or participation in this promotion.
27. Synergy Hair reserves the right to disqualify any entrant who tampers with the entry process, submits fraudulent entries, or breaches these Terms and Conditions.
28. Personal information collected as part of this promotion will be used for the administration of the promotion and in accordance with Synergy Hair's Privacy Policy.
29. This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram.
30. Synergy Hair reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the promotion if any event beyond its reasonable control affects the administration, security, fairness or proper conduct of the promotion.